Online Form Complaints & Returns

16. December 2021 | All articles, Other /

Each day we work hard to manufacture our products according to the highest technical standards. And of course this also includes a careful check before delivery.


Pic: Screen Complaints tool
Online Form Complaints & Returns

Should you still wish to complain and/or return a product, we have made this process as quick and efficient as possible for you. Simply use our online form on the TEKO homepage:

>> www.teko-gmbh.com/support/after-sales <<

The form is currently only available in German, but it will soon be available in English as well.

The form guides you step by step through all the information required so that our colleagues in After Sales Service are able to process your request as quickly as possible. You will receive a process number that you can refer to at any time should you have any questions. 

Another advantage for you is the uncomplicated return of goods. You can send parcels directly through the parcel service GLS. You will receive your parcel label via a link on the GLS platform, which you can use to hand in your parcel at any GLS point.

For larger deliveries, we can organize collection for you by a forwarding agent. To do this, please enter the shipping information in the form. A TEKO employee will then contact you and organize the pick-up.

 

  Sarah Schröter

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