Security meets intelligence

How does Wurm handle the individual security requirements and criteria of operators?

Imagine a supermarket chain with several branches. Each system must be accessible, but access must not happen uncontrollably. Early on, we ensured that each gateway received its own password — no standard solutions, no risk from commonly known codes. When an operator changes their service partner, we take care of the secure handover and ensure clear structures.Already in 2006, we decided never to connect gateways openly to the internet. Instead, we use VPN tunnels. This ensures that only authorized partners have access. For operators, this means a secure system that flexibly adapts to changing requirements.

What features does Wurm offer to meet security standards?

Our systems are designed so that operators always retain full control over access. Via a Security Center, they can manage users themselves, assign or revoke permissions, and keep a clear overview. All changes are logged, so it’s always traceable who accessed which data. For operators with only a few sites, we offer a router-based solution that also uses VPN. 

Again, there’s no open internet connection, but a closed and encrypted data pathway. The routers used must meet Wurm’s strict security standards. This results in a consistently protected system that guarantees a long-term level of trust and security.

How do you ensure data availability and protection against failures?

We rely on high-availability infrastructure. Our servers run exclusively in Germany — in three independent data centers. We deliberately avoid cloud services to ensure the highest level of protection.If one data center were to fail, for example due to fire or technical issues, another takes over automatically — without users noticing any interruption. All systems are equipped with uninterruptible power supplies, backup generators, and redundant internet connections. In addition, our in-house team monitors everything around the clock, allowing us to react immediately to any irregularities. This way, we guarantee that operators always have reliable and uninterrupted access to their data.

Why does Wurm use unique passwords for each project?

The concept is simple: we want to clearly separate responsibilities. Each service provider works with their own login credentials that are not valid for other projects. This prevents misuse, increases transparency, and makes access fully traceable. For operators, this means more security — and for service partners, a clean separation of their work environments.

How do you integrate third-party systems with FRIGODATA Online?  

A great example is the combination of refrigeration and building systems. Through FRIGODATA Online, external systems such as lighting or energy management can be integrated directly. This gives operators one central platform with all data: temperature, energy consumption, alarms — regardless of whether they come from Wurm or other systems. For retailers, this means that energy optimization is no longer viewed in isolation but in connection with all energy consumers. That brings transparency and supports better decision-making.

Why was the Frida App developed?

We wanted to make life easier for technicians. Previously, accessing a system often involved effort: connecting a laptop, obtaining passwords, setting up access points. With the Frida App, a smartphone is enough. Technicians can quickly get an overview, retrieve or adjust parameters, and the app auto-matically respects all access permissions. Because it’s closely linked with our server infrastructure, access is not only faster but also safer. In practice, that means less time spent and more flexibility.

Is Wurm working with Artificial Intelligence? How is AI being used?

Yes, very intensively. Thanks to our data base, built up over more than 20 years, we can use AI in meaningful ways. We have a dedicated team of five people working exclusively on this topic. AI meth-ods help us identify patterns in data and optimize processes. For example, we can predict condenser contamination, detect refrigerant losses more quickly, or automatically recognize operational anomalies before they cause malfunctions. Our goal is clear: greater efficiency, fewer failures, and added value for operators who want to run their systems reliably and sustainably.