Commercial Administrator (m/f/d)

Independent processing of customer orders, from order entry and deadline tracking through to delivery and invoicing

Maintenance and updating of customer and order data

Friendly and competent customer support by phone and email

Preparation and follow-up of quotations for traded goods

Support for the field sales team in customer care

Coordination of shipping and delivery dates, including the required shipping documents, in coordination with the warehouse, freight forwarders and customers

Receipt, recording and initial commercial processing of complaints

Preparation of credit notes and debit notes

Coordination with related specialist departments to clarify order-related questions and ensure complete, smooth and on-time order processing

Successfully completed commercial training, ideally as an industrial business management assistant

Initial professional experience in commercial order processing is desirable. Knowledge of shipping and logistics coordination is an advantage.

Good understanding of commercial processes and ideally experience with invoicing, credit notes and debit notes, or complaint handling

Experience using an inventory management or ERP system is an advantage. Confident use of common MS Office applications is required.

Strong communication and teamwork skills, as well as enjoyment in working with customers and internal interfaces

Independent, structured and solution-oriented way of working

Strong organisational and coordination skills, as well as a reliable approach to deadlines and priorities

High level of personal initiative and sense of responsibility

Basic technical understanding and interest in products that require explanation are an advantage. The required product knowledge will be provided as part of a structured onboarding process.