25. April 2024

Team Leader After Sales Service (m/f/x)

We are looking to fill the following position in our head offices in Altenstadt/Hesse at the earliest possible date:

Team Leader After Sales Service (m/f/x)

These are the challenges we offer you:

  • As a team leader (m/f/x), you will be responsible for the strategic, professional, and disciplinary leadership of the After Sales Service department
  • Reviewing, developing, and implementing the After Sales Service strategy are part of your responsibilities, as well as continuously optimizing processes, including implementation in our ERP system
  • Together with the team, you will create positive customer experiences through excellent After Sales Service. You will be responsible for the smooth handling of service and complaint matters of the company
  • You will monitor, review, and evaluate all returns and complaints
  • Your solution-oriented thinking and actions will help you engage with our customers in difficult conversations and ensure satisfaction on both sides through customer-oriented communication
  • With your assertiveness, you will be involved in the continuous improvement process within the company, such as feedback with product management, production, and suppliers
  • You will assert claims from complaints against our suppliers and represent our company in case of legal disputes

That makes you stand out:

  • You have completed studies or a commercial education with a business qualification or a comparable degree
  • As a team player with empathy and a dynamic, strong leadership personality, you understand how to motivate all participants towards a goal
  • Furthermore, you enjoy customer contact and have extensive experience in customer service, especially in complaint handling, ideally for technical products or mechanical engineering
  • A structured and independent way of working characterizes you, as well as communication skills and negotiation skills
  • You have good English skills
  • You are proficient in using MS Office programs as well as ERP and CRM systems

We offer you:

  • A secure, permanent job in a high-performance and high-growth company
  • Personal development opportunities.
  • Attractive remuneration with vacation pay and Christmas bonus
  • Attractive compensation with vacation and Christmas bonuses
  • 30 days of annual leave
  • An offering of interesting TEKO benefits such as Shopping Card, Bike Leasing, contribution to company pension scheme, free drinks & organic fruits, and much more

About TEKO:

TEKO can refer back to decades of successful company history in refrigeration technology. Since its establishment in 1982, the main departments, development and production have been located in Altenstadt (Wetteraukreis). With around 250 employees and 8 powerful sales offices, TEKO supplies its customers with innovative refrigeration systems in increasingly complex designs. 85 % of the units are equipped with natural refrigerants, integrated control systems and built-on switch cabinets.

We offer you a modern workplace with a variety of challenges that bring personal excitement. A team that masters important tasks together. Excellent prospects and development opportunities, where goals are particularly encouraged. Your individual progression is particularly important to us. With us, you will find a quality work environment and a trusting working relationship.

Have we piqued your interest?

Then please apply using our online application form (german).

Please upload the application documents in the online form as a summarised PDF file.

TEKO Gesellschaft für Kältetechnik mbH 
Head of Human Resources
Carl-Benz-Str. 1, 63674 Altenstadt, Germany
Phone: +49 (0) 60 47 / 96 30-0